Service Quality Indicators

Cassali measures and shares key service quality indicators. We target for more than 99% of our deliveries to be made ontime. Our priority at all times is to ensure that no customer ever runs out of fuel. We are also currently making improvements to our IT systems to implement real-time data across our business. This will allow us to manage our operations in real-time and provide our customers with the best possible service quality.

Below are some of our main Service Performance Indicators.

  • Ontime Deliveries

  • Loading Time

  • Accuracy

  • Response Time